We are all used to technology changing the way we live and work but the latest technology is blurring the boundaries between home and office .
Shared working is just one of the features that form part of the new internet based collection software that is available from Shadow. Individual users access the cash ranger system from wherever they want to work. This may be at home, in a remote office location or out in the field using mobile telephone or wireless roaming connection available at many hotels, airports and business centres.
Using integrated telephone software, such as Skype, most calls to colleagues and customers are free reducing operational costs.
Better communication is changing best practice in collection techniques. The standard three letters are rapidly being consigned to the recycling bin in favour of an integrated contact management approach. Just as individuals have found text messaging a good way to communicate the same is true in business. Letters supplemented with e-mail, telephone and SMS text have been shown to improve contact rates by up to 80%. But the benefit does not end there. Armed with better information about the reasons for late payment advanced strategies can be applied to persuade the debtor to pay quicker.
This is where the advanced diary and arrangement processes kick in by providing flexibility for debtors and the necessary reminder process, in a form that works for both parties. You may think this sounds complicated and time consuming but in reality Shadow takes care of it by automating much of the process.
If you’re starting to be convinced of the benefits of technology it just gets better because cash ranger provides the eyes and ears to the wider world. Lose a debtor and simply click to trace where they are; find someone that can’t pay and monitor them to fund out when their circumstances improve and they can start paying. In the same way information can be shared with managers and external providers to allocate work or to give the latest status on individual debts or the whole portfolio.
In the home we are downloading movies, booking events and keeping in touch using a range of advanced technologies. It is time to apply these benefits to the workplace as well.
If you want to think differently about how you manage revenue you need to start taking to Shadow today
